At Vilioen Store, we value your satisfaction with our handmade ornaments. We recommend that all customers carefully review our return and refund policy before making a purchase. If you need to initiate a return, please contact us at [email protected] within 14 days of receiving your order confirmation from the shipping carrier.

Conditions for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:

  • The product must be purchased directly from Vilioen Store (verified by order confirmation email, invoice, or shipping label).
  • The product must be incorrect in size, color, damaged, or have a manufacturing defect.
  • The product must be unused, in its original packaging, and include all items such as the warranty card, usage guide, and any accessories.

Non-Eligible Return Cases
Returns will not be accepted in the following cases:

  • The product has been used after receipt.
  • The customer changes their mind about the product.
  • The product matches the size or color as described at the time of purchase.

Return Procedure
If your return is confirmed as eligible, please follow these steps:

  1. Pack the product securely in its original packaging, including all accessories, manuals, and warranty cards.
  2. Ship the product to the following address: Vilioen Store
    3136 NW 51st Pl, Gainesville, FL 32605, USA
  3. After shipping, please email us the tracking number at [email protected].

Once we receive and inspect the returned product, we will process your request, which may include sending a replacement or issuing a refund.

Note: Customers are responsible for covering the return shipping costs.